Electronic Games (EG) Floor Attendant

Qualifications:
Education: High School Diploma or GED Knowledge, Skills, and Abilities: • Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies. • Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy. • May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing. • Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly. • Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties. • Must be able to work in a casino environment where second hand smoke and flashing lights are present Training and Experience: • None Licenses/Certifications/Other: • Must be able to pass background check and receive a gaming license from the Chickasaw Nation office of the Gaming Commission as required to work in gaming operations. • Must be able to complete pre-employment drug test with a negative result.

Responsibilities:
• Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations (e.g. cashier locations, dollar bill acceptor locations, top prize payoffs) • Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness • Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management. • Identify top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest. • Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel. • Perform other job related duties as assigned.